Cancellation & Refund Policy
At SLDTA, we aim to provide the best training and pet-care services to all pet parents.
To ensure smooth scheduling and fair resource allocation, the following cancellation and refund rules apply:
Training / Behaviour Consultation / Socialisation Sessions
- Cancellations made 48 hours before the scheduled session are eligible for rescheduling only (no cash refund).
- Cancellations made less than 48 hours before the session will be charged in full and are not eligible for rescheduling or refund.
- No refund will be provided for missed, skipped or unattended sessions.
Boarding / Residential Training
- Advance booking amount is non-refundable.
- Date changes can be requested once, if notified minimum 5 days in advance, subject to availability.
Events / Workshops / Dogs Day Out Tickets
- All tickets and passes are non-refundable.
- In case the event is cancelled by SLDTA, participants will receive a full refund or the option for event transfer.
Digital Products
- Due to the nature of digital goods (PDFs / e-books / online courses), no cancellation, exchange or refund is permitted after purchase.
If you believe there has been an error in billing, please contact our support within 24 hours of payment.
